214-402-4324
Maximize the Lifespan of Your Window Treatments
Care and Maintenance Instructions for Exterior Shades
Thank you for choosing Ex Design Group for your outdoor living project. To ensure the longevity and optimal functionality of your exterior shade system, please follow these care and maintenance guidelines. For additional support, contact us at (214) 402-4324 or email victor@exdesigngroup.com.
Warranty Information
- Shade Components: Guaranteed against manufacturing defects for 5 years from the date of purchase.
- Motors and Electric Equipment: Covered under a separate manufacturer’s limited warranty for 5 years.
- Screen Fabrics: Warranty periods vary up to 5 years, depending on the fabric choice. Warranty typically covers fabric replacement only; labor and freight are excluded. Clear vinyl fabric is not covered by warranty.
Exclusions:
The warranty does not cover:
- Damage from acts of nature (hurricanes, wind, snow, rain, etc.).
- Misuse, improper maintenance, vandalism, or adding heavy loads to the system.
- Animal damage or normal wear and tear.
- Systems damaged due to lack of cleaning or maintenance.
- Sun and wind sensor failures caused by severe weather.
Care and Cleaning Guidelines
Temperature Restrictions:
- Never raise or lower your shades if the temperature is 40°F or colder.
- If shades are UP when the temperature drops, leave them UP until it warms.
- If shades are DOWN, leave them DOWN until it warms.
- Operating shades in cold conditions can cause material damage.
Manual Operation:
- Avoid over-extending the shade when using a manual hand crank. Stop turning the crank as soon as the shade reaches the ground.
Side Channel Cleaning:
- Wash the interior of side channels with water and remove dirt once per year (monthly in coastal areas). Avoid using petroleum-based products or WD-40 as they can damage the track and shade.
Insect Screen and Sheer Fabric Care:
- At the end of the season, gently brush screens with a soft-bristled brush to remove dirt. Use light pressure to prevent damage.
Clear Vinyl Fabric Care:
- Wash clear vinyl fabric 2-3 times a year to prevent dirt and smog buildup.
- Use a neutral detergent with water and a soft sponge. Avoid excessive pressure to prevent deformation.
- DO NOT use abrasive sponges, detergents, or alcohol as these can make the material opaque.
Maintenance Recommendations
We recommend professional maintenance every three years to:
- Clean tracks and side channels.
- Treat fabrics for durability.
- Remove dirt, debris, and other build-up.
For professional care services, contact us at (214) 402-4324 or email victor@exdesigngroup.com for a quote.
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